The Comtest group, distributor of Fluke, was given the 2013 African Electric Test Equipment Customer Service Leadership Award by global research analyst group Frost & Sullivan. For the past 50 years, Frost & Sullivan has been involved in global research enabling it to monitor more than 250,000 companies worldwide, operating in over 300 industries. Key bench-marking criteria for the customer service leadership awards included quality and timeliness of service, the impact of service on customer value, as well as the cost of service to their customers.
To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customised decision support matrix (DSM), an analytical tool that compares companies’ performance relative to each other with an integration of quantitative and qualitative metrics, allowing its research and consulting teams to objectively analyse each company’s performance on each criterion relative to its top competitors and assign performance ratings on that basis.
A spokesperson for Frost & Sullivan says, “Independent analysis of the test equipment market clearly shows that Comtest’s customer service has made it possible for Fluke to stand out as the leader in many electrical test equipment product segments in Africa. “As a reliable source of information on technologies and applications related to electrical test equipment, Comtest helps African customers make the choice of accuracy and safety for their businesses, thus avoiding potentially costly mistakes.
“The company has also developed a large distribution network for electrical test equipment across Africa, making such instrumentation easily accessible to Africans across the continent. All of these efforts make Comtest the worthy recipient of the 2013 Frost & Sullivan customer service leadership award in the electrical test equipment market.”