In East Africa, the Energy Utility Corporation Limited (EUCL), a subsidiary of the Rwanda Energy Group (REG) has engaged in a deal with the GTBank to introduce a new payment system regarding power tariffs, which was inaugurated last week.
Tariff payment system
REG’s CEO Jean-Bosco Mugiraneza said the new electronic payment system is meant to improve service delivery and allow customers to make payments from the comfort of their homes or offices, The New Times reported.
To access the system, customers will have to register through the log on to guaranty automated payment service (GAPS) and follow utility payment steps, including filling in personal details before making payments electronically.
Mugiraneza said: “The new system will help reduce the cost of making payments and help us get real time and accurate data to ease decision-making, planning and implementation.”
He added that the power utility stakeholders have been looking into partnerships that will introduce innovative solutions, in efforts to minimise miscalculations and streamline books of accounts while enhancing efficiency and transparency.
Bayo Veracruz, managing director of the GTBank , stated that the deal is beneficial to both parties and it will reduce time and human resources spent on posting of payments to customer’s accounts.
Customers can borrow electricity
In a separate statement, mobile network service provider, MTN Rwanda, has come up with a different electricity payment method called MTN Rahura.
This method is said to allow customers to borrow electricity (CashPower) tokens and only settle the payment later using MTN Mobile Money.
“This soft loan facility will see MTN Mobile Money customers get advance credit to buy electricity tokens and repay the debt later,” MTN Rwanda CEO Gunter Engling said.
He continued “The service has been introduced to facilitate subscribers that may have run out of electricity units at an inopportune time and are not in a position to buy due to lack of funds or a cash power vending point being inconveniently far.”
The amount borrowed and the service charge will be recovered during the next Mobile Money account refill.
In addition, to qualify the subscriber must have been on the MTN network for a minimum period of three months with an active MTN Mobile Money account.
“We aim to provide the highest levels of service to our customers by bringing unprecedented convenience through mobile payment solutions,” Engling concluded.