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world bank country manager

Firas Raad appointed as World Bank country manager for South Sudan

Over the last three years, the World Bank has endeavoured to support the development gains achieved by the country since the signing of the 2018 Revitalized Peace Agreement.
data science

Importance of data science and revenue coverage

Ntiyiso Consulting head of Information Technology Lenka Mohapi talks on knowing what information is important and why.
municipality mSCOA

How 18 municipalities achieved clean audit results

South Africa's CIGFARO has welcomed the audit results released by the Auditor-General, regarding the financial performance of municipalities.

Kenya Power to improve customer service delivery

With efforts to improve customer service delivery, Kenya Power is running a two-day Customer Open Day in Eldoret town, which kicked off yesterday. The event is expected to benefit customers within the North Rift...

Kenya Power improves customer service delivery experience

Kenya Power has launched its refurbished Customer Service Centre at Nairobi’s Electricity House, forming part of the initiatives recently undertaken by the Company to improve service delivery to customers. The service centre comprises a self-help...

Dysfunctional municipalities to be ‘rescued’

Business as usual in South Africa includes a bit of load shedding on the side. This morning Eskom announced a low probability of load shedding during the day, which is likely to increase during...
Service delivery

Municipal service delivery solution lacks sustainability

To increase service delivery in South Africa, the Department of Cooperative Governance and Traditional Affairs (CoGTA)’s minister, Dr Zweli Mkhize, plans to empower dysfunctional municipalities through deploying technical expertise and skills. Yesterday, Mkhize announced that...

Kenya Power opens ‘Power Clinics’ to enhance customer satisfaction

In order to enhance customer satisfaction and improve service delivery, Kenya Power has opened customer service hubs across the country. Dubbed ‘Power Clinics’, these facilities will be open to the public for the next three...

New corporate structure for Kenya Power

On Monday, Kenya Power announced its restructure aimed at improving customer service and effective management operations in line with its new business growth strategy.  Speaking at the Company’s headquarters at Stima Plaza, the Chairman of the...

Kenya Power to enhance supply quality to support manufacturing

Kenya Power has expressed its interest in enhancing service delivery to large power consumers in a bid to promote the manufacturing sector and encourage a 24-hour economy. To achieve this, the Company has embarked on...