service delivery
Finance and Policy
How 18 municipalities achieved clean audit results
South Africa's CIGFARO has welcomed the audit results released by the Auditor-General, regarding the financial performance of municipalities.
East Africa
Kenya Power to improve customer service delivery
With efforts to improve customer service delivery, Kenya Power is running a two-day Customer Open Day in Eldoret town, which kicked off...
East Africa
Kenya Power improves customer service delivery experience
Kenya Power has launched its refurbished Customer Service Centre at Nairobi’s Electricity House, forming part of the initiatives recently undertaken by the Company to...
Africa
Dysfunctional municipalities to be ‘rescued’
Business as usual in South Africa includes a bit of load shedding on the side. This morning Eskom announced a low probability of load...
Finance and Policy
Municipal service delivery solution lacks sustainability
To increase service delivery in South Africa, the Department of Cooperative Governance and Traditional Affairs (CoGTA)’s minister, Dr Zweli Mkhize, plans to empower dysfunctional...
East Africa
Kenya Power opens ‘Power Clinics’ to enhance customer satisfaction
In order to enhance customer satisfaction and improve service delivery, Kenya Power has opened customer service hubs across the country.
Dubbed ‘Power Clinics’, these facilities...
East Africa
New corporate structure for Kenya Power
On Monday, Kenya Power announced its restructure aimed at improving customer service and effective management operations in line with its new business growth strategy.
Speaking at...
East Africa
Kenya Power to enhance supply quality to support manufacturing
Kenya Power has expressed its interest in enhancing service delivery to large power consumers in a bid to promote the manufacturing sector and encourage...
