end users

Kenya electricity safety

Kenya Power to educate the public about electricity safety measures

Kenya Power has partnered with NGAO to enhance public awareness on the danger of unsafe use or accidental contact with electricity.
Eskom wins case to cut electricity supply to non-paying customers

Eskom wins a case to cut electricity supply to non-paying customers

A judgement delivered by the South Gauteng high court affirmed Eskom’s right to cut electricity supply to non-paying customers.
SANEDI highlights the benefits of energy efficiency

SANEDI highlights the benefits of energy efficiency

Energy efficiency practices have far-reaching financial benefits for the underprivileged as these provide daily cost savings.
Op-ed: Aligning the RFP with the needs of intensive energy users

Op-ed: Aligning the RFP with the needs of intensive energy users

The health of your private PPA needs a proactive, strategic approach to crafting your Request for Proposal (RFP).
Kenya Power improves customer service.

Kenya Power introduces USSD platform for customers to manage bills

Kenya Power has introduced a service, under the *977# USSD code, that will enable its prepaid and postpaid customers to manage their bills.
The Gambia

Ikeja Electric celebrates one-year anniversary of bilateral power

Nigeria’s Ikeja Electric is celebrating the one-year anniversary of its willing buyer, willing seller initiative, reporting a resounding success for customers and the disco.
Kenya Power improves customer service.

Ikeja Electric adopts WhatsApp to improve customer service

Nigeria’s power distribution company Ikeja Electric, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution.
GE and NDPHC restores 360MW in Nigeria amid COVID-19 challenges

Op-Ed: Electricity is an essential service during COVID-19 crisis

Electricity is an essential service, yet its profile in the context of the COVID-19 global health emergency has been well below that of others.

Business model at a crossroads: Which way do African utilities turn?

Full deployment of smart grid technology benefits will far outweigh the rollout costs for energy utilities, who find their business model at a crossroads.
e-mobility

Lack of access to EV charging points deters prospective buyers

UK drivers are deterred from switching to EVs because they do not have access to EV charging points at home, a new report has found.

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