customer service


OUTA unimpressed by Eskom’s incomplete provision of information

Eskom has not provided all the technical information requested by OUTA in a PAIA application, asking for power system performance information
ECOWAS Regional Electricity Access Project

Nigeria: new policy framework to boost investment

Exclusive interview with Ms Emontonghan Osaisai, director: investment sector development, Nigeria’s Federal Ministry Of Power, Works and Housing (Power Sector). At the upcoming Future...
telecom operators

Do you re-invent the wheel to understand people?

Four energy sector experts talk us through the discussions of the Summit Retail Session at EUW17 on Building the Customer Partnership and the Retail...
Yackov Dar

How smart grids enable utilities to become better service providers

Yackov Dar, managing director of PCMA, uses the example of smart grid technology enabling utilities to notify customers of an outage ahead of time,...

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