customer engagement

Kenya Power investigates allegations of fraud in the postpaid billing system

Kenya Power is investigating claims of fraudulent activities targeting unsuspecting customers, which was reported in 2018.

Customers are the primary inspiration for business innovation, finds study

Global leadership organisation YPO has recently conducted a survey of its members in over 130 countries to get their latest thoughts on innovation and its implications for the future of their businesses.

Getting to the crux of customer engagement

To understand the common challenges faced by utilities across Africa when it comes to customer engagement, ESI Africa delved into the topic with Umeme’s...

Latest Feature