customer engagement

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West Africa: Managed services and metering insights to deliver financial health

A report by the Association of Nigeria Electricity Distributors (ANED) revealed that Discos collected N422.5bn in 2018 up from N344.7bn in 2017. Here's how managed services and metering technology plays a strategic role.

Kenya Power investigates allegations of fraud in the postpaid billing system

Kenya Power is investigating claims of fraudulent activities targeting unsuspecting customers, which was reported in 2018.

Customers are the primary inspiration for business innovation, finds study

Global leadership organisation YPO has recently conducted a survey of its members in over 130 countries to get their latest thoughts on innovation and its implications for the future of their businesses.

Getting to the crux of customer engagement

To understand the common challenges faced by utilities across Africa when it comes to customer engagement, ESI Africa delved into the topic with Umeme’s...

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