On Monday, Kenya Power announced that it will be shutting down the prepaid system from 23h00 today to facilitate the transfer of data to new hardware.
The system is scheduled to resume operation at 18h00 on Wednesday, 10th April 2019.
During the shutdown, prepaid customers will not be able to purchase tokens from Kenya Power’s banking halls, prepaid
However, the utility noted that the shutdown will not affect customers on the postpaid service.
The Company has notified customers of the planned shutdown and urged them to purchase tokens before commencement of the exercise to avoid any inconveniences.
Good evening. Please receive tomorrow's planned power interruptions (for the date Tuesday, 09 April 2019). The updated information is always available on our website, https://t.co/C2a7w8tpuK— Kenya Power (@KenyaPower_Care) April 8, 2019
For the comprehensive list, the link to use is: https://t.co/Avf9QIYpo9 ^SW pic.twitter.com/y3B42jd70w
The planned upgrade of the prepaid system is necessary to enhance service delivery. Read more: Kenya Power deploys meter testing to boost service delivery
It is among several other initiatives that the Company has undertaken to strengthen its operations and deliver quality services to customers.