With efforts to improve customer service delivery, Kenya Power is running a two-day Customer Open Day in Eldoret town, which kicked off yesterday.
The event is expected to benefit customers within the North Rift region. It is one of the several initiatives the Company has undertaken to enhance engagement with customers with the overall objective of increasing their satisfaction.
The Open Day will give customers an opportunity to learn about the Company’s services and enquire on any issues that may be affecting them. It will also enable the Company to obtain feedback from customers regarding its services. This feedback is important as it will point to areas of improvement.
“Kenya Power has always endeavored to provide stable supply in order to empower our customers in their daily activities. To this end the Company has undertaken several initiatives, riding on the latest technology, to improve service delivery and satisfaction among our customers. We aim to engage more with customers going forward so that we can effectively address their concerns,” said Ag. Managing Director & CEO Eng. Jared Othieno.
Towards the end of last year, Kenya Power held a similar event in Nakuru targeting customers within the Central Rift region. Apart from resolving issues, the Open Day provides an opportunity for domestic and commercial customers to learn about the investment the Company has made in infrastructure development to improve the quality of power supply.
Other measures the Company has undertaken to improve customer experience include refurbishment of the major banking halls across the country, an exercise that involves deployment of technology such as the electronic queue management system to cut down the time customers spend at banking halls.
In addition, Kenya Power has also adopted various means of payment including mobile money and use of banks to decongest the commercial offices.