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Water Utilities Africa: Conference Program 2010

African Utility Week

Water Utilities Africa

22 – 25 February 2010

Pre-Conference Workshops

Monday 22 February 2010

Water Utilities Africa

Technical Skills Africa

Non revenue water management workshop

Session 0.5.1

Workforce planning, development and retention

Session 0.1.1

Part 1:  Workforce planning

Workshop facilitator:
Willem Wigelin, Director, WRP, South Africa

Non-revenue water is one of the biggest challenges facing the water industry across the globe.

This workshop will provide practical steps and applications for the implementation of a non-revenue water management programme and will examine the benefits which can be derived from private sector participation in the reduction of non-revenue water.

The case for non-revenue water reduction
The causes of water losses
Designing the action plan –

  • Bulk Metering
  • Customer Management and Water Sales.
  • Service Water and other Free Distributions.
  • Real Losses.
  • Commercial Losses.
  • Metering Losses.
  • Project Management and Change Management
Workshop facilitator:
Yendor Felgate, Managing Partner, Emergence Consulting, Africa and Middle East, South Africa

  • The impact of economic growth on employment – planning for growth and constraint – the case for work force flexibility
  • Types of work force flexibility models and implications for employment patterns
  • How to plan, develop and maintain core competencies using a flexible workforce approach
  • Identifying measures to recognise future skills needs and production requirements in an environment of intensifying skills shortages
  • Using a talent pool approach to overcome skills shortages
  • Partnering with local training and higher education institutions to “breed” more skills
  • Strategic investment in skills development
  • Managing retention and restructuring at the same time
  • Long term career paths – when should you own or outplace skills


  • Examples from Africa and Middle East
  • Strategic case study
  • Capability Mapping toolkit demonstration

Technical Skills Africa

Session 0.1.2

Part 2 –  People Management – A success factor for leadership in the workplace

Workshop facilitator:
Brian Makungo, Training Manager, Kafue Gorge Regional Training Centre, Zambia

  • The magic of management – why managing people effectively is critical to management success
    • The benefits and value of managing people well
    • Understanding the risks of poor people management
    • Understanding the precepts of motivating staff in the workplace
  • The mind of the manager – managing emotions
    • Containing my own emotions: remaining calm and retaining composure
    • Understanding the emotions of others: why people behave the way they do
  • Taking the leap – from a technical whiz to a people expert
    • Growing ones own confidence: a manager’s experience that benefits others
    • Expanding one’s range of competence: walking the talk in skills development
  • Mastering conflict – dealing with personal and professional differences
    • The manager’s responsibility of guiding staff
    • Managing crises while retaining the business focus
  • Communicating for results – ensuring your words create the outcome you want
    • Building confidence and security in others: confident people perform better
    • The need and power of feedback: remaining positive for improved performance
  • Managing for the ultimate goal – creating powerful performance
    • Creating a team culture that yields success
    • Competence and commitment for high performance teams
  • Self assessment and projections into the future – ensuring good intentions last
    • A personal action plan for growth as a manager
    • The potential for improvement: leveraging strengths

Conference Program Day 1

Tuesday 23 February 2010

Session 1.0.1

Opening/Keynote session
Chairman: Nellie Magubane, Acting Director General, Department of Energy, South Africa

Nicholas McDiarmid, Publishing Editor, ESI Africa, South Africa
09h00 – 09h30

The new Ministry of Energy’s vision for South Africa for the next 4 years
Honourable Minister Elizabeth Dipuo Peters, Ministry of Energy, South Africa

09h30 – 10h00

Powering Africa; creating opportunities; developing human capacity:  A recipe for African growth and integration into the global economy
Amb. Joseph C Wilson IV (ret), CEO, JC Wilson Investment Ventures, United States

10h00 – 11h15

Panel Discussion: Driving investment within the utility sector in Africa
Moderator: Freek Robinson, Manager: Public Affairs, SABC, South Africa


  • Honourable Minister Dipuo Peters, Minister of Energy, South Africa
  • Honourable Minister Barbara Hogan, Minister of Public Enterprises, South Africa
  • Honourable Minister Elias Mudzuri, Minister of Energy and Power Development, Zimbabwe
  • Victor Mathale, International Trade and Economic Development, NEPAD, South Africa
  • Steven Hayes, President, Corporate Council for Africa, United States
  • Admassu Tadesse, Group Executive: International Division, DBSA, South Africa
11h15 – 11h30

Industry accolades: Awards Programme

  • Industry Chief Executive Officer of the Year Award (3rd year)
  • Power Station of the Year Award (5th year)
  • Metering International Excellence Awards (8th year)
  • ESI Excellence Awards

Presented by Honourable Minister Elizabeth Dipuo Peters, Ministry of Energy, South Africa

Water Utilities Africa

Session 1.5.1

Regulatory frameworks
Chairman: Chris Moseki, Research Manager, Water Research Commission, South Africa

13h30 – 14h00

The introduction of the new SANS 241 regulations in South Africa
Kim Hodgson, Water and Environmental Scientist, Umgeni Water, South Africa

14h00 – 14h30

How to achieve blue drop accreditation
Solomon Makate, Department of Water Affairs, Directorate Water Services Technical Regulation, South Africa

14h30 – 15h00

Water safety plans: From catchment to consumer – a roadmap for the entire water cycle
Sarah Tibatemwa, TWA Director Africa, International Water Association, Kenya

Session 1.5.2

Capacity planning and efficient use of resources
Chairman: Frank Stevens, Technical Manager, eThekwini Water, South Africa

15h30 – 16h00

Assessing utility vulnerability to climate change
Chris Moseki, Research Manager, Water Research Council, South Africa

16h00 – 16h30

Financing sustainable water access
Boniface Aleobua, Principal Water and sanitation Engineer, Water and Sanitation and African Water Facility Dept, African Development Bank, Tunisia

16h30 – 17h00

Case study: Recyling water for industrial applications – How eThekwini are maximizing their water use
Neil McCloud, Head: eThekwini Water, eThekwini Water, South Africa

Conference Program Day 2

Wednesday 24 February 2010

Session 2.5.1

Unaccounted for water
Chairman: Willem Wigelen, Director, WRP, South Africa

09h00 – 09h30

Case study: Developing an unaccounted for water management programme
Willem Wigelen, Director, WRP, South Africa

09h30 – 10h00

How to ensure long term return on investment -the cost of metering v the cost of unaccounted for water
Keith Bailey, Sales and Marketing Director, Elster Kent, South Africa

10h00 – 10h30

Transmission Main Leak Detection in Sub-Saharan Africa
Mark Webb, Managing Director, SSIS, South Africa

Session 2.5.2

Technology in action
Chairman: Morgan Padayachee, Acting MD, Rand Water Services, South Africa

11h00 – 11h30

Technological innovation in eThekwini: A first in Africa’s water sector
Simon Scruton, Head: Non-Revenue Water, eThekwini Water, South Africa

Session 2.0.1
Closing session

Service delivery: Changing people’s lives
Chairman: Derek Naidoo, Deputy City Manager, eThekwini Metro, South Africa

14h00 – 14h30

Working together for 2010: How local and regional co-operation will ensure a successful Fifa World cup
Ayanda Noah, Managing Director, 2010, Eskom, South Africa

This presentation will be given by the host utility to present the reality of the World cup 2010 and its effect on our resources and power. We need to prepare the industry, the nation and countries bordering South Africa for the increased pressure South Africa will be under with regard to power, water and infrastructure.

14h30 – 15h20

Feedback on sessions
Feedback on the highlights of the two days of conference sessions.  The feedback will be provided by our expert panel.

After, there will be an opportunity for you to share your views or comments on the industry and any of the discussions that have taken place during African Utility Week with the audience.

  • Renewable Energy: Roy Weinand, eThewkini Electricity, South Africa
  • Metering, Billing/CRM Africa: Roland Hill, R&D Manager, Landis+Gyr, South Africa
  • Generation Africa: Malcolm Fawkes, Senior Manager, Generation Business Learning Faculty, Generation Business, Eskom, South Africa
  • Smart Grids, T&D Africa: Deon Louw, Regional General Manager, EDI Holdings, South Africa
  • Water Utilities Africa: Frank Stevens, Technical Director, eThekwini Water, South Africa
15h20 – 15h30

Closing remarks