How energy providers can address the changing needs of customers
Energy providers are facing a major shift in customer expectations over the next decade. The bar is continually being raised for digital experiences, and customers expect a commitment from companies they engage with to strive to do better.
A study by Oracle Utilities on utility consumer trends found that today there is a major disconnect between what customers want – direct contact, proactive communication, better support – and what providers are seen to generally offer: a functional utility service.
This report explores how energy providers can:
- Personalise customer interactions
- Ease the financial energy burden
- Be prepared for the future of energy in a changing world
- Contribute to a better planet