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Global utility consumer trends report 2021

How energy providers can address the changing needs of customers

Energy providers are facing a major shift in customer expectations over the next decade. The bar is continually being raised for digital experiences, and customers expect a commitment from companies they engage with to strive to do better.

A study by Oracle Utilities on utility consumer trends found that today there is a major disconnect between what customers want – direct contact, proactive communication, better support – and what providers are seen to generally offer: a functional utility service.

This report explores how energy providers can:

  • Personalise customer interactions
  • Ease the financial energy burden
  • Be prepared for the future of energy in a changing world
  • Contribute to a better planet
Oracle Utilitieshttps://www.oracle.com/industries/utilities/
Oracle Utilities delivers proven applications, on-premise or in the cloud, so electric, gas and water utilities worldwide achieve performance excellence. Our customer, network, work and asset, mobile workforce, meter data, analytics and project management solutions integrate with Oracle’s leading enterprise applications, BI tools, middleware, database technologies, servers and storage. We are the largest provider of cloud services in the industry, serving the utility value chain from the grid to the meter to end customer. Our software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on environmental conservation commitments.