Jean Claude Kalisa, the managing director of EUCL told local media during a press conference in Kigali that the upgrade is meant to reinforce the existing system and improve customer service delivery, while improving system performance.
Kalisa said: “Upgrading the system will allow old data to be archived so as to decrease the number of transactions in the database thus increase the speed of access into the system.”
He continued: “It will also create [a] database that can be used in case of system failure as well as allow electricity purchase during recovery.”
Cash power meters
According to the New Times, the first phase of this upgrade was conducted in November 2015, adding that with the new system customers’ contact details will be linked to their cash power meters, thus facilitating better communication and service delivery.
The system is also expected to ease the categorisation of customers such as industries, institutions and ordinary customers, locating them through the geographic information system.
The second phase of the project has been scheduled to last two weeks, with no electricity purchase being allowed from 21:00pm till 8:00am during the upgrade period.
Local media reported that EUCL will be partnering with South African company, Connect Africa, for this project.
The media also reported that the upgrade of the system had been scheduled to start from 4 to 18 May 2016, however this date was postponed until further notice for EUCL to provide details about the upgrade and how it will affect electricity purchasing.
According to the New Times, the power company has 570,000 customers, of which 2,000 customers are using a post payment system while the rest use the prepaid system.
EUCL has stated that it receives 60% of its revenues from the prepayment system and 40% from the post payment system.