HomeRegional NewsEast AfricaKenya Power upgrades its customer management system

Kenya Power upgrades its customer management system

With efforts to enhance its service delivery, Kenya Power will be upgrading its customer management system in subsequent phases across the country.

The utility made the announcement on Thursday, while noting that prepaid vending will not be affected during this process.

Customer management system

The east African utility emphasised that the new system aims at improving customer convenience by offering several benefits, which include:

  • Payments through third-party EasyPay partners will now be immediately updated in our system.
  • Kenya Power will also introduce additional bill payment channels through the upgraded system such as the use of debit and credit cards.
  • The system will offer customers a self-service element where they can apply for electricity connections, query bills, check, download and print bill statements, and check their consumption patterns, among other services.
  • The upgraded system will improve response time as customers can report any incidents affecting their power supply. Read more…

 New details to be provided

Following the upgrade, customers will be given new account numbers, which will be communicated to them via SMS.

This upgrade will be implemented in phases with the first phase covering Nairobi Region only.

It will be launched in other regions throughout the country in subsequent phases.

The upgrade and transfer of information to the new system will affect some of Kenya Power’s services.

Consequently, Kenya Power’s commercial services including online activities will be unavailable from Thursday 7th September, 2017 at 23h00 to Monday 11th September, 2017 at 16h00.

Customers are advised to make payments through the utility’s banking halls or EasyPay partners during this period.


Featured image: Kenya Power

Ashley Theron
Ashley Theron-Ord is based in Cape Town, South Africa at Clarion Events-Africa. She is the Senior Content Producer across media brands including ESI Africa, Smart Energy International, Power Engineering International and Mining Review Africa.