With the increasing threat of cyber-attacks and illegal activities that utilities are facing, South African power utility Eskom, has issued a warning to all customers about a new email scam.

According to the parastatal, a scam has emerged where a criminal element is pretending to be the utility and claiming that it has changed its banking account.

Email scam back in action

This scam has recently resurfaced and involves an email titled ‘Urgent: 14 days Disconnection notice’ together with what looks like an Eskom bill bearing the Eskom logo and the forged bank details, the parastatal explained.

The utility is urging all customers that if in doubt of the authenticity of communication received from Eskom, please contact the Eskom Customer Call Centre on 08600 37566 for verification.

Combating crime

The digital arena is not the only space that utilities find themselves on guard, there remains infrastructure theft and vandalism.

[quote]In 2010, a national campaign aimed at promoting safe, legal and efficient electricity use – Operation Khanyisa – was implemented and has since 50 arrests of electricity theft suspects and over 25 cases on the court roll in the last three years alone, as reported in October 2016.

Contributing to the success of this initiative, has been both the Customer Compliance Approach (CCA) as well as a door-to-door customer education campaign on the legal, safe and efficient use of electricity.

To report incidents of fraud, corruption and irregularities involving Eskom, members of the public are requested to call Eskom’s crime line on 0800 11 27 22 or email investigate@eskom.co.za to report the incident.

 

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