HomeRegional NewsEast AfricaKenya Power investigates allegations of fraud in the postpaid billing system

Kenya Power investigates allegations of fraud in the postpaid billing system

Kenya Power is investigating an incident from 2018 where information was received from some customers and members of the public on fraudulent activities targeting unsuspecting customers.

In a statement, the utility noted that it immediately commenced investigations on the alleged fraudulent activities which have since been completed.

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According to Kenya Power, they were noted to be cybercrimes involving some of their staff members and members of the public.

Disciplinary action on members of staff found culpable has been initiated and is ongoing.

Owing to the fraudulent activities being criminal in nature, the Directorate of Criminal Investigations (DCI) got involved. The Company fully supports the ongoing investigations by the DCI and are confident that the culprits will be brought to book.

At the same time, the Company is continually working to enhance the customer experience and improve existing controls to forestall such occurrences in future.

In addition, Kenya Power wants to inform its customers and members of the public that all payments for Kenya Power services, including electricity connections and power bills can only be made through its banking halls, appointed banks and other authorised mobile money payment channels such as Airtel Money and MPESA Paybill numbers 888888 for postpaid and 888880 for prepaid services.

Official receipts are issued upon payment. Any other payment outside these channels are deemed fraudulent.

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“We urge our customers to remain vigilant to avert cases of fraudsters targeting our operations and to report suspicious transactions to the nearest Kenya Power office or police station.

“The Company continues to make every effort to ensure that our services deliver improved customer experience. We also take this opportunity to appreciate our valued customers, and thank them for their unwavering support over the years,” the utility concluded.

Ashley Theron
Ashley Theron-Ord is based in Cape Town, South Africa at Clarion Events-Africa. She is the Senior Content Producer across media brands including ESI Africa, Smart Energy International, Power Engineering International and Mining Review Africa.