HomeIndustry SectorsCustomer ServicesIkeja Electric celebrates one-year anniversary of bilateral power

Ikeja Electric celebrates one-year anniversary of bilateral power

Nigeria’s electricity distribution company Ikeja Electric is celebrating the one-year anniversary of its willing buyer, willing seller initiative called bilateral power by customers.

The company’s bilateral power service promises customers a minimum of 20 hours of power supply and improved service in exchange for cost-reflective tariffs.

This initiative, which kicked off in August 2019 was first implemented in Magodo Phase 2 and was subsequently adopted by Diamond Estate, Magodo Brooks, Ogudu GRA, Ikeja GRA, Abule Onigbagbo, G. Cappa, Omole Phase I&II, Maryland Crescent, Shonibare, Hilltop Aboru, River Valley and Adebowale Senbanjo Estates all in the Ikeja Electric network.

According to the distribution company, since the commencement of bilateral power, it has consistently delivered an average of 22 hours power supply, in addition to dedicated customer service help desk and technical fault clearing crew.

Residents of Magodo Phase 2 also gave their feedback on the performance of the scheme scoring the disco positively, while assessing the initiative in the last one year.

A resident, Tim Akano described the initiative as a great innovative step.

“Great beginning. It can only get better definitely. Gratitude to all who made it happen. We are in a far better position today than we were 365 days ago. We paid more but the generator noise and fumes together with concomitant quarrel it used to bring among neighbours are now history,” he said.

Another resident, Mike Olayinka, also agreed that the service is “a very unique and sustainable achievement indeed”.

Speaking on the milstone, Folake Soetan, CEO of Ikeja Electric, said: “The initiative has surpassed expectations, delivered quality service and steady supply that meets the need of our customers, whilst Ikeja Electric remains committed towards constantly improving in service delivery in line with its mantra – customer first, technology now.”

Soetan noted that the disco’s motivating factor to come up with bilateral power stemmed from its determination to actualise its slogan, which is “bringing energy to life,” and driven by passion to harness electricity supply in bolstering socio-economic activities in Nigeria.

Providing quality electricity supply

“Ikeja Electric as pacesetter in power sector in Nigeria is committed to ensuring that that businesses, residential customers, industries and manufacturing companies within our franchise network enjoy quality supply, and that is what bilateral power has been able to deliver. This initiative is no doubt a model worthy of emulation,” Soetan said.

She further explained that the attendant benefits, which include reduction in air and noise-pollution, are evident across the Estates, where bilateral power has been implemented. She also debunked insinuation that the service is elitist, stating that the service extends across its network and is not selective of demography.

The distribution company explained that bilateral power agreement requires IE to invest in electricity infrastructure in the cluster locations to provide reliable and quality electricity supply to the residents, while the customers agree to pay a tariff that is cost reflective, in line with the willing buyer willing seller initiative.

Ikeja Electric revealed that it has a strategic alliance with Egbin Power which gives the distribution company exclusive access to 100MW bilateral power from Egbin, which is transmitted through the national grid.

Babalwa Bungane
Babalwa Bungane is the content producer for ESI Africa - Clarion Events Africa. Babalwa has been writing for the publication for over five years. She also contributes to sister publications; Smart Energy International and Power Engineering International. Babalwa is a social media enthusiast.