HomeIndustry SectorsAsset MaintenanceTanesco focuses on customer service, signs $30M tech deal

Tanesco focuses on customer service, signs $30M tech deal

Under the helm of new managing director, Maharage Chande, the Tanzania Electric Supply Company (Tanesco) is working to improve efficiencies within the utility.

Chande signed a contract for a Corporate Management System (CMS) for $30 million deal with technology firm Tech Mahindra to automate systems of the state-run Tanesco whose management team was recently overhauled.

The contract was signed yesterday in Dodoma, The Citizen reported.

Tanesco, which is engaged in the entire value chain of generation, transmission and distribution of electricity across Tanzania, is currently transforming itself into a digital enterprise, deploying the full spectrum of technology.

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Chande said the signing of the contract was necessary to achieve efficiencies, which is among the company’s seven strategic themes. Others include people, customers, strategic projects, resource mobilisation, communication and stakeholders’ engagement and risk and governance.

“Implementation of this system is necessary for us to do our job and deliver efficiently and effectively, not only to our customers but also to our staff. This includes modernising our core operations, our internal applications to accelerate innovation as we march forward to the provision of best services to our customers,” he said.

“In the next 30 months, we will be automating our services to the system. This will help us have the visibility, allocate effectively and deliver value and quality to our customers,” added Chande.

Nomvuyo Tena
Nomvuyo Tena is a Content Producer at Clarion Events Africa and is as passionate about the energy transition in Africa as she is about music and Beyonce.