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Eskom claims bronze for customer service

On Monday, Eskom claimed the SAP Advanced Centre of Expertise (CoE) Bronze Medal for excellence during an awards ceremony at the SAP head office in Johannesburg.

Every year the leading global software solution provider SAP honours the best Customer Centre of Excellence (COE) with the ‘Customer COE of the year’ award.

According to the utility, the award recognises excellence in four categories: Service Provision, IT, Business Innovation and Best Customer COE Overall including Business Collaboration.

Eskom entered the category for overall Best Customer CoE and was short listed amongst the top three global companies, British American Tobacco and SHELL Global.

Sean Maritz, Chief Information Officer and Group Executive of Group IT said: “This award further re-affirms Eskom’s commitment to quality, world class processes and customer experience. We are extremely proud to scoop a bronze medal in our first year of entering these global awards.”

Eskom continues to reap rewards

Last year Eskom became the first organisation on African soil to achieve the prestigious Advanced Centre of Expertise certification from SAP.

Maritz added: “The certification conveys a level of commitment to quality above all other activities, and highlights Eskom’s drive to do the right thing – not just for short-term gains, but also to ensure sustainability in the long term.

“Through this process, we have challenged the silo thinking prevalent in the market today, fostering a deeper understanding of how every action impacts other areas of the business, the economy, and the people that live and work within South Africa.”

SAP Advanced Centre of Expertise certification

The SAP Advanced Centre of Expertise certification covers the full spectrum of SAP solution operations.

Under the new certification, the Eskom team has integrated quality management in place, bringing transparency to the challenges and issues faced by the organisation as a whole.

Visibility, alignment and a common understanding of the top issues affecting the organisation are enabled through the centre’s ability to maintain a single source of truth – one central area where everything is tracked and from which all information flows.


Ashley Theron
Ashley Theron-Ord is based in Cape Town, South Africa at Clarion Events-Africa. She is the Senior Content Producer across media brands including ESI Africa, Smart Energy International, Power Engineering International and Mining Review Africa.