Electricity distribution company Ikeja Electric has added to its scorecard by becoming the first and only company in the sector to earn the latest ISO accreditation.
The company announced that it earned the ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System) and the newly published ISO 45001:2018 (Occupational Health & Safety Management System), following the audit carried out in March 2020 by the Auditors from DQS Management Systems Solutions, one of the world’s leading certification bodies.
Speaking on the achievements, the company’s Head of Quality, Safety, Health and Environment, Jamiu Badmos said the result of the audit as approved by the Technical Committee from DQS in Germany has put Ikeja Electric at the forefront, as the first and only company in the power value chain in Nigeria with the certifications.
Badmos said: “The achievement of these international standards is a result of our collective determination and efforts driven by leadership passion and commitment to implement business processes with strategies and innovative programmes. This will further enhance customer satisfaction, ensure environmental sustainability through more efficient use of resources and reduction of waste, as well as improve the safety of all persons involved in the company’s activities.
“While we celebrate this great achievement, we will also like to thank our customers for their feedback and support so far. It is pertinent to inform the general public that our focus for 2020 as stated in our mantra, “Customer First, Technology Now” will not only promote business excellence in line with the achieved ISO certifications, it will also put smiles on the faces of our customers.”
Standards uphold quality products and services
According to Badmos, use of technology and purposeful engagement of staff, customers, and stakeholders greatly contributed towards achieving Quality, Health, Safety and Environmental (QHSE) performance and operational excellence.
Ikeja Electric explained that its innovative initiatives such as e-billing system, functional Mobile Apps, interactive technical safety sessions, Focus Feeder Maintenance (FFM) Programme, Staff Recognition, Customer appreciation initiatives, balanced scorecards and performance reviews among others, have positively impacted on service delivery.
“We will continue to use risk-based thinking throughout our operations to promote a proactive approach for identifying risks and opportunities, making continual improvement systematic thereby leading to improved governance, enhanced customer experience, operational excellence and sustainability” Badmos added.
The use of Standards help in the creation of products and services that are safe, reliable and of good quality.
The Standards help business productivity while minimising errors and waste. It also serves to safeguard consumers and the end-users of products and services, ensuring that certified products conform to the minimum standard set internationally.
International Organisation for Standardization (ISO) is world’s largest independent, non-governmental organizations that develops voluntary international standard and facilitates world trade by providing common standards among nations.