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In a radio interview, Ntiyiso Consulting group chief advisor Andisa Ramavhunga emphasised the importance of ‘processing’, saying this element is a key factor to the success of any business.

Ramavhunga indicated that business processing allows companies and organisations to have an upper hand against their competitors.

He pointed out that some of the state-owned entities in South Africa are failing to deliver services due to business processing issues. “Processing problems are besieging what I call SOEs or the social security net companies,” explained Ramavhunga.

He was speaking to Tumisang Ndlovu on the POWER Business Show on Thursday, 25 March during the radio show’s POWER Solutions segment. 

Giving an example of such failure, Ramavhunga said: “The recent one [state-owned entity] is the National Student Financial Aid Scheme (NSFAS) with students not able to begin their studies this year because of funding [processing challenges]. Their applications have not been processed.”

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Business processing critical for any industry

Ramavhunga said business processing is a very critical element for all sectors: “Processing is at the heart of everything at any organisation.”

He added that to be successful other key factors businesses need to consider include customers, location, turnaround times and cost of operating. 

With the COVID-19 pandemic having a negative impact on small- and medium-sized businesses, Ramavhunga advised that it has also brought opportunities for some businesses.

“There’s a number of businesses that have closed down – which obviously is not a good thing, but that creates an opportunity for others who are still in the space.”

He added that the pandemic has had both negative and positive effects on the market.

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