Customer Services
Municipalities beware: The power of consent; the lynchpin of PoPIA?
The Protection of Personal Information Act (PoPIA) has left many South African municipalities uncertain about the boundaries of consent. Here's what they need to know.
Metering
Smart meters for Kenyan businesses to improve customer service
Kenya Power is rolling out a smart meter project targeting 55,000 small and medium enterprises across the country.
Asset Maintenance
Ted Blom on Eskom outlook: 2021 will be worst year ever
“Based on the above Eskom scenarios,” says Ted Blom, “the likelihood of level 6 loadshedding appears >50%, and in worst case scenarios, even level 8 loadshedding appears very likely to be achieved intermittently."
Business and markets
New dealers appointed by Cummins in North and West Africa
Cummins has appointed 11 new dealers as in-country representatives in North and West Africa. The firm conducted training virtually due to COVID-19 lockdowns.
Business and markets
Ed’s note: Mark this year down in the history as the...
It’s been a long time in the making but what an incredibly positive way to usher in 2021, with Africa officially trading under the African Continental Free Trade Area (AfCFTA).
Finance and Policy
Improving the health and safety of mining communities through cool surfaces
December 2020 has seen the South African government place a stronger emphasis on health and safety.
Business and markets
Is the SA municipal model still relevant?
The COVID-19 pandemic has highlighted the relevance of municipal services in supporting economic growth in South Africa.
Metering
Conlog: Utilities going digital means better customer engagement
Utilities turn to digitisation not just to keep up with a world stepping onto the fourth industrial revolution, but because it makes business sense.
Finance and Policy
The latest Ntiyiso municipal revenue maturity benchmark report
To achieve their constitutional objectives, municipalities must generate revenue from municipal services to fund the majority of their budget. This report analysis the data.
Metering
Oracle Utilities: 3 pillars of AMI success
Find out how utilities can optimise Advanced Metering Infrastructure (AMI) by investing in three key areas.
