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Kenya Power will carry out routine maintenance of the prepaid system for efficient service delivery to customers, it announced today. 

The exercise will take place tomorrow, Tuesday 3rd July 2018 starting at 10:00pm and will be completed on Wednesday 4th July at 10:00am.

During this period, prepaid services including purchase of tokens through Paybill number 888880 and other outlets such as banking halls and vendor outlets will be affected.

However, the system maintenance exercise will not affect postpaid bill payments.

Kenya Power has recorded tremendous growth in its prepaid customer base in the last five years from 268,569 to currently 4.5 million customers. This has seen the database for the prepaid system grow at a high rate thus calling for upgrade and maintenance of the system to enhance its efficiency.

“We are constantly seeking ways to deliver speedy and quality services to our customers. Currently, most of our customers are on prepaid metering and as such it is critical that we upgrade and maintain our IT platform that supports purchase of electricity tokens,” said Eng. Samuel Ndirangu, general manager, Information Communication Technology.

Upgrading IT platform

In April, the company carried out an upgrade of its IT platform, which involved direct integration of the company’s IT system with the mobile money operators’ systems.

This, according the power utility has shortened the process of remittance of tokens purchased thus improving service delivery to customers. Read more: Kenya Power rolls out corporate social investment initiatives

“This maintenance is expected to further support the outcome of the system upgrade by availing faster and efficient services,” said Ndirangu.